Frequently Asked Questions
Can I bring things from home for my pet?
You are always welcome to bring some of the comforts of home for your pet. Toys, old T-shirt, bed, blanket, scratching post or anything else you feel will make your pets stay more enjoyable.
Do I have to bring my pet's food?
Yes, we request that all of our guests come with their own food. We want all of our guests to have the best stay that they can possibly have and in our experience most pets get a bit unsettled with a switch in food. To avoid that we want to feed them what they receive at home. We can even accommodate a raw food diet. However, if you like us to provide food for your pet during their stay there will be an extra $2 plus GST per day charge.
Why must my dog/cat be vaccinated to attend your facility?
Since many diseases are spread from contact with one another it is vital that all of our pets have up to date vaccinations. This ensures that all of our pets staying with us are not likely to pick up any of these diseases and become ill. Our number one priority is the safety and well being of all of our pets.
Does my dog/cat have to be spayed or neutered?
No, but we would like to know whether or not they have been so that we can adjust their care accordingly. This question is asked on our registration form.
Do you have breed restrictions?
No, we do not discriminate a dog based on their breed. All breeds have tendencies but that does not make them bad dogs. When you fill out our registration form we would like to know more about your particular dog. For example, if he or she is aggressive or frightened of others we need to know so that we can adjust their care accordingly.
Book your dog's exit bath and nail trim now to ensure your pup is smelling and looking great on pick up day!
1227 Bowlby Road
1227 Bowlby Road
Hours of Operation
Monday-Sunday: 8am-12pm, 2pm-5pm
Stat Holidays: Office CLOSED
**Due to the massive negative effects of the COVID-19 to our industry, we have had to cut back our office hours. Please note new office hours for pick up & drop off.**
Thank you for your patience & understanding & hopefully this is temporary.
Drop off time is anytime during office hours, check-out time is 2pm, 1/2 day charge if you check-out after 2pm.